Our Policies

Industrial Injection is a Bosch authorized, full-service, drive-in repair and performance shop. We offer bumper to bumper service and repairs by the best certified technicians. A complete exchange program for fuel pumps, injectors, turbochargers, powerstroke injectors, torque converters and transmissions is available.

Repair, Upgrade or Exchange

Need a repair, upgrade, or exchange? Industrial Injection can supply you with quality products at reasonable prices.

Shipping & Mailing

Industrial Injection ships and receives UPS daily. With immediate deliveries in the Salt Lake area, or we can use any courier or freight service you may request.

Privacy Policy - Full Policy

Industrial Injection Service, Inc. recognizes the importance of our customers' privacy. We believe that privacy is more than an issue of compliance – it is one of trust. We strive to manage your personal information based on our basic belief of respect for the individual. This policy describes:

How and why we collect your personal information.
How your information is used and protected.
When and with whom we share your information.
The choices you can make about how we collect, use, and share your information.

NOTICE AND SCOPE OF OUR PRIVACY PRACTICES

Our goal is to provide clear, prominent, and easily accessible information about our privacy practices. This policy applies to customer information obtained by Industrial Injection Service, Inc in connection with its operations, both in stores and online, in the United States.

OUR PLEDGE OF ACCOUNTABILITY

Industrial Injection Service, Inc expects our associates and business partners to manage your personal information properly and maintain your trust. We have designated associates who are accountable for compliance with this privacy policy.

INFORMATION WE COLLECT

We collect personal information about you to deliver the products and services you request and to help improve your shopping experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.

INFORMATION YOU GIVE TO US

We collect personal information from you in a variety of ways when you interact with, both in stores Industrial Injection Service, Inc and online. Some examples are when you:

Create an account on one of our websites;
Make an online or in-store purchase from us;
Request customer service or contact us;
Submit an Industrial Injection Service, Inc related story, testimonial, rating or review, or other user-generated content that may be posted on the site;
Participate in a contest, sweepstake, promotion, or survey; or
Otherwise submit personal information to us along with any related content of the communication.

Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.

INFORMATION FROM OTHER SOURCES

We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud. In addition, we may collect information from consumer reporting agencies or other service providers if you obtain certain financial products.

AUTOMATED INFORMATION COLLECTION

We receive and store certain types of information when you interact with our websites, emails, and online advertising. Our purpose is to allow the websites to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:

We may collect technical information such as your internet protocol address, your computer’s operating system and browser type, the address of a referring website, if any, and the path you take through our web pages.
We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.

We operate cameras in stores for security and operational purposes, such as to measure traffic patterns. Except for security purposes, we do not use these cameras to identify you personally.

HOW WE USE YOUR INFORMATION

Industrial Injection Service uses your information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:

To fulfill your requests for products and services and communicate with you about those requests;
To register and service your account;
To administer surveys, sweepstakes, contests, and promotions;
To provide customer service and alert you to product information, including recalls;
To help us improve and customize our service offerings, websites, and advertising;
To send you information about our products, services, and promotions; and
To protect the security or integrity of our websites and our business..

To accomplish these purposes, we may combine personal and non-personal information we collect online with offline information.

HOW WE DISCLOSE YOUR INFORMATION

Industrial Injection Service, Inc does not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent or under the following limited circumstances.

Service Providers

We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and our websites. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Industrial Injection Service, Inc. maintain facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.

Legal Requirements and Protection of Our Company and Others

We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of Industrial Injection Service, Inc, our customers, our associates, or any other person, or where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on Industrial Injection Service, Inc. property. Data from in-store security cameras may also be provided to law enforcement upon written request. Industrial Injection Service, Inc. may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.

Business Transfers

We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Industrial Injection Service, Inc. or as part of a corporate reorganization or stock sale or other change in corporate control.

YOUR CHOICES

Data Collection, Use, or Disclosure

Marketing Preferences

We want to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, and new product announcements. We use the following standards for marketing communications:.

If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt out of mail, include your mailing address. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and 4-6 weeks for other requests.

Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.

Online Operations and Advertising

You may exercise choices related to our online operations and advertising. For instance, you can choose to browse our websites without accepting cookies Please know that cookies allow us to recognize you from page to page, and they support your transactions with us. Without cookies enabled, you will still be able to browse our websites, but will not be able to complete a purchase or take advantage of certain website features.

CORE RETURN POLICY

INCLUDE RGA# THAT WAS ISSUED AT TIME OF PURCHASE! If RGA # is lost, please call Customer Service at (800) 955-0476. Have your original invoice available at time of phone call to give all appropriate information for return.

Core return freight is the responsibility of the customer

In order to receive full core credit, your core(s) must be returned within 60 days from receipt of order. It must be as is “off the engine.” Full core credit will be given if core meets acceptance criteria. Cores that are damaged during shipment to Industrial Injection Service are the responsibility of the customer and their shipping company.

½ CORE CHARGE CREDIT WILL BE GIVEN WHEN:

Core is acceptable but has been returned after 60 days of invoice and before 180 days
Damaged housing or camshaft

No Core Credit issued when:

Core is seized or hydraulic head is cracked
Excessive damage ( Heavy use of Bio-diesel and rust are common causes for unacceptable core)
Core is fire damaged
Cracked or damaged injector bodies
Core is returned after 180 days/6months

Please do the following when returning a core

Make sure you have removed all fittings from your old unit
Drain all fuel and oil from unit
Package cores so that fuel and oil does not escape from the package

NOTE: packages that have fuel or oil residue on the outside of the box during shipping will not be delivered by UPS or the postal service which will cause delays.

Please re-use boxes and bags that parts were shipped in originally. These boxes are UPS approved to reduce damage while being handled in freight.
All shipping charges are the responsibility of the customer
Please write on the box “Core Return” and have RGA # clearly written on the outside of box
Include copy of original invoice and RGA inside box

PLEASE RETAIN RGA#, INVOICE # AND TRACKING NUMBER UNTIL CREDIT IS RECEIVED BY YOU. We do not research by customer name, only invoice # or RGA #.

Please return all cores to:

Industrial Injection Service

Core returns

1201 South 700 West

Salt Lake City, Utah 84104

Return Policy

Merchandise Return Policy

To ensure your satisfaction, we permit our customers to return items purchased from Industrial Injection Service, subject to the limitations and procedures set forth below.

60 Day Return Period

You may return an item purchased from Industrial Injection Service for any reason up to 60 days from the original Invoice date, provided that the item has not been installed and is in “brand-new” condition. 15% restocking fee will be assessed.

Return Merchandise Authorization

To return an item, you must first request a Return Goods Authorization (or “RGA”) number. To obtain an RGA number, please call (800) 955-0476, Option 1 to speak with one of our Customer Service Representatives and provide them with the following information: original invoice number; part number; serial number (if applicable); quantity; reason for the return with as much detail as possible; and any other relevant information that will help us process the return with speed and accuracy. RGA numbers will only be issued to current customers.

Unauthorized Returns

Items returned to Industrial Injection Service without a valid RGA number will not be processed. Industrial Injection Service will not be responsible for unauthorized returns.

Restocking Fee

All returns will be subject to a 15% restocking fee.

Return Shipping Procedures

Please carefully box the item to be returned and clearly print the RGA number on the outside of the shipping box. Please add the RGA number to the packing slip and place it inside the box. Only return the item(s) listed on the RGA. The item must be shipped to Industrial Injection Service with all shipping costs/duties prepaid. Freight collect shipments will be refused. You may be required to provide a tracking number for proof of delivery in the event is needed. Industrial Injection Service is not responsible for lost shipments.

Return of Defective Products

Items that do not function correctly or are flawed in a material way are considered defective. Manufacturer policies vary regarding product warranty and handling of defective items. Some defective returns may require manufacturer approval and, in certain cases, the manufacturer may require you to work directly with them to authorize the return. In the event that you purchase a defective item from Industrial Injection Service, the Customer Service Representative will do everything in his or her power to ensure that the item is replaced as quickly as possible, subject to the guidelines of each manufacturer’s policy. Please provide the Customer Service Representative as much detail as possible when requesting an RGA # for a defective item. Defective items will not be subject to the 15% restocking fee.

Non-Returnable Products

Special order items, replacement parts, items that have been installed, and obsolete or discontinued products are not eligible for returns.

Shortage Claims and Shipping Errors

Please carefully inspect all shipments upon receipt. If you have received fewer items than the quantity ordered or a different item from the one ordered, please contact Customer Service Representative so that we can provide you with the correct item(s) and/or issue an appropriate credit. Any shortage claims or shipping errors must be reported within three days from the receipt of the shipment.

Products Damaged During Shipment

Truck shipments should be inspected at the time of delivery. Any obvious damage to the shipment should be noted on the Bill of Lading. Upon unpacking the shipment, you must make any claim for product damage during shipping directly to the trucking company. For damaged UPS or FedEx shipments, please contact a Customer Service Representative; we will handle the claim on your behalf.

Credits

Credits will be issued upon receipt, inspection and approval of the returned items, net of any applicable restocking fees. Please allow ten business days from the date we receive the returned product to process the RGA and issue the appropriate credit.

LIMITED WARRANTY STATEMENT

All remanufactured fuel injection pumps. fuel injectors and industrial or over the road application turbo chargers supplied by INDUSTRIAL INJECTION SERVICE. INC. are warranted to be free from defects in materials and workmanship for a period of six (6) months for domestic or foreign passenger car or trucks and industrial application. from the date of purchase.

All remanufactured turbos supplied by INDUSTRIAL INJECTION SERVICE. INC. for foreign or domestic automobile and light truck application are warranted to be free from defects in materials and workmanship for a period of ninety (90) days from date of purchase. Failure to install new oil feed line when replacing turbo in this application will void any and all warranty. Proof of such replacement must be provided.

Warranty for injection pumps. injectors or turbos is limited to repair or replacement by INDUSTRIAL INJECTION SERVICE. INC. at INDUSTRIAL INJECTION SERVICE. INC’S exclusive option. Said warranty will not bc honored in case of damage or malfunction due to improper installation, misuse, neglect, unauthorized disassembly or alteration or external physical damage. No warranty is made for any claims for special, indirect or consequential damages (including. but not limited to component removal or installation. equipment down time, prospective profits, or other economic loss) due to any defect deemed otherwise warranted by INDUSTRIAL INJECTION SERVICE. INC.

All units returned to INDUSTRIAL INJECTION SERVICE. INC. for warranty consideration must be shipped freight prepaid. Collect shipments will not be accepted. Purchaser must provide written notice of the nature of the defect to INDUSTRIAL INJECTION SERVICE. INC. Purchaser must provide adequate means for operating and testing goods in question. Purchaser shall allow a reasonable amount of time to remedy defect. Valid proof of purchase must accompany the returned product.

This statement represents the complete warranty offered by INDUSTRIAL INJECTION SERVICE. INC. on its manufactured or remanufactured products. expressly in lieu of any other warranties, including any of merchantability, or suitability for a particular purpose. No individual is authorized to bind INDUSTRIAL INJECTION SERVICE. INC. to any warranty not expressly set forth herein.

NO WARRANTY STATEMENT

High performance parts & products no warranty policy: The purchaser understands and recognizes that high performance diesel products and services sold by INDUSTRIAL INJECTION SERVICE. INC. are exposed to many and varied conditions due to the manner in which they are installed and used. INDUSTRIAL INJECTION SERVICE. INC., makes no warranties either expressed or implied including any warranty of merchantability or fitness for a particular purpose.

No salesman, officer, agent or representative of INDUSTRIAL INJECTION SERVICE. INC., is authorized to waive or modify this warranty disclaimer and limitation of damages. Further, no representation, promise, description of goods. or affirmation of fact made by any salesman, officer, agent or representative of INDUSTRIAL INJECTION SERVICE. INC., shall be effective to any extent whatsoever to waive or modify this warranty disclaimer and limitation of damages.

All cores due 30 days after invoice date - no credit after 60 days.

Purchasers of our product(s) agree to accept full responsibility for any loss of factory warranty and or loss of product life cycle attributable to the installation and use of said product(s).

ALL HIGH PERFORMANCE PARTS & PRODUCTS ARE INTENDED FOR OFF ROAD USE ONLY.